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NOAALink supports multiple IT service areas in five Management Components:

 

Management Component
Service Areas

Strategic Management

Refers to the system – processes, programs, tools, and behavioral norms – NOAA seeks to put in place and develop its IT strategy, translate its operational actions, and ensure its management for continuous improvement and innovation. Three service areas support Strategic Management:

Decision Support

  • Decision Support Systems
  • Technical and consulting expertise
  • Research and assessment of emerging technologies.
  • High-Level Solution Designs
  • E-Gov Support
  • Hardware and Software Refreshes

Enterprise Architecture Services

  • Business Architecture
  • Information Architecture
  • Technology Architecture

Project Management Services

  • On-Site Project Management
  • Development and Implementation of a Project Management Office
  • Project Value Measurement
  • Project Portfolio Management
  • Methodology Development
  • Quality and Performance Measurements
  • Risk Management
  • Resource Management

Customer Care

Refers to IT functions directly supporting the customer and which enhance customer productivity and achievement in support of NOAA's mission, vision, and goals.

End-User Service Center Services

  • Consolidation of NOAA Help Desks
  • Provision of Tier 0/1 Service Desk Operations, Single Point of Contact (SPOC)
  • Incident Management
  • Remote Device and Software Management and Planning
  • Analysis and Reporting

Desktop Management Services

  • Desktop End User Computing services
  • Operations and Administration services
  • Data Backup, Storage and Recovery Services
  • Levels 2 & 3 Hardware and software support
  • Desktop Application Services
  • Asset Management for desktops and end user devices
  • On-Site break/fix services
  • Single point of Contact configuration and support

Collaboration Services

  • Video and Voice conferencing
  • Web Conferencing
  • Webcasting

Infrastructure Management

Refers to IT capabilities that support the customer-facing functions.

Data and Voice Network Services

  • Enterprise Data Network (LAN/WAN)
  • Network Operations Center
  • Remote Access
  • Voice/PBX/VoIP and Installs, Move, Add, or Changes (IMACs)

Data Center Services

  • Business Continuity and Disaster Recovery
  • Configuration Management
  • Database Management
  • Facilities Management
  • Performance Management
  • Task Management – Output Management and Job Scheduling
  • Hosting operations and administration
  • System Development Life Cycle Support
  • Monitoring
  •  

Application Management Services

  • Application and Web Development
  • Application and Web Maintenance
  • Web Design and Content Management
  • Life Cycle Application Development

Business Management

Refers to cross-cutting capabilities in support of strategic, customer, and infrastructure management.

Procurement/Service Catalog Services

Training/Professional/Consulting Services

  • IT/Professional Training
  • Technical Services and consulting

Special Projects

  • Document / Records Management
  • Email Consolidation

Information Security and Risk Management

Refers to requirements in support of continuity of operations/disaster recovery (COOP/DR) operations and security planning.

Security Services

  • Security Infrastructure
  • Security Firewall
  • Security Intrusion/detection/penetration
  • C&A
  • Security Administration
  • Security Risk, Organization, Policies and Architecture

Continuity of Operations/Disaster Recovery

  • Risk Management
  • Information Assurance